Table 3 Categorisation of posts about asking for assistance (n = 94)

Asking for techno-pedagogical assistance

39

“Anybody have a powerpoint or instructions how to use zoom to teach a class online?”

Personal requests (e.g., surveys, polls)

15

“All I want for Christmas…are a few more responses for my doctoral research. If you're working in ESL/EFL at a Japanese university, kindly respond or share.”

Asking for volunteers

14

“Looking for a volunteer to moderate the chat in an “Intro to Quizlet” Zoom meeting tomorrow at 10:30 am!”

Admin-related

8

”Is the full program for the upcoming XXX conference [annual conference] going to be posted online soon? Or, is it already up somewhere? I can’t seem to find it.”

Asking for technical support

6

“I have had at least three students who couldn't use Microsoft Edge…Has anyone else encountered this issue?”

Asking for information about research and publication

4

“The changes I have been watching in public HS edtech and course delivery as this all is going on and I really want to write an article about it all when I am done. Is that a study? How does one write something like this up?”

Asking for opinions

3

“What do we think? https://www.theguardian.com/XXX…”

Asking to connect with a member/researcher

2

“Anyone attending the conference this weekend? I would love to connect with you.”

Asking for information about study abroad

1

“Regarding study abroad programs at your university/high school, can you briefly describe what steps your institution takes to limit the liability to the institution (and more importantly) teacher participants.”

Asking for examinations

1

“Hello, I was wondering if anyone has any information or experience regarding the GTEC Academic exam?”

Asking for conference recommendations

1

“Does anyone have some recommendations for virtual conferences?”